Frequently asked questions

Got questions? We’ve got answers.

  • Unfortunately, at this time, we do not accept Medicare or Medicaid.

  • We are currently in network with Blue Cross Blue Shield and United HealthCare. We will confirm that we are in network with your specific plan before your first visit.

  • If you are concerned about coverage, please call your insurance company’s Member Services department. Click here for tips on the questions to ask.

    Please note that insurance never guarantees benefits over the phone. If a claim is denied, we will attempt to reprocess the claim. However, if the information that was provided to you was incorrect, then you will be responsible for the balance of the service.

  • Blue Cross Blue Shield and United HealthCare include preventative diet counseling in most of their PPO plans. Because of this, your sessions may be 100% covered – no deductible to be met, no copay, and no doctor referral. However, with United HealthCare, the preventative diet counseling benefit typically has qualifiers including family history of CVD and BMI > 25. We suggest calling your insurance company to ask about your coverage.

  • Our self-pay rate is $150 per hour. You can choose a 30-minute for $75, 45-minute for $112.50 , 60-minute appointment for $150, or 75-minute session for $187.50.

  • We offer a 12-visit program with weekly visits with your Dietitian Coach. Maintenance visits are conducted after the initial 12 visits, as often as you find helpful to reaching your goals.

  • You do not need a referral from your doctor unless you are located in California due to state licensure laws. If you do have a referral, we can still see you and are able to coordinate care with your doctor if needed. 

  • Dietitian Coaches will work with you to determine labs that would be helpful for you if necessary, but are unable to order the labs for you.

  • Unfortunately, at this time, we are not seeing children under the age of 18.

  • You can cancel your scheduled visit at any point free of charge if it is more than 24 hours in advance. If the cancellation is less than 24 hours prior to your scheduled visit, you will be responsible for a $150 late cancellation fee. 

    If you do not show up for your scheduled appointment time and do not contact us, this will result in a no-show fee of $150. We understand that things can come up that are out of our control, so we will waive the late cancellation and no-show fee for the first time it happens. Subsequent incidents will be charged at the rates listed above.

  • If you need to cancel or reschedule your visits, we respectfully ask for 24 hours notice. You can cancel or reschedule your visit free of charge at any time if it is more than 24 hours in advance of your scheduled appointment. This can be done in your secure client portal. If you need to cancel or reschedule less than 24 hours in advance, please call or text our office at 312-664-3456. If the cancellation is less than 24 hours prior to your scheduled visit, you will be responsible for a $150 late cancellation fee. If the reschedule is less than 24 hours prior to your scheduled visit, you will be responsible for a $25 late reschedule fee.

  • You can message your Dietitian Coach through your secure client portal. If you are having trouble accessing this, please reach out to info@allaccessdietitians.com

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